Submission Stage
Steps:
1. User Accesses Submission Form:
•Available only to registered members.
•Users click on a button like “Submit a Blacklist Entry.”
2. User Fills Out the Form:
•Fields:
•Reported Company Details (Name, Location, Contact Info).
•Nature of Complaint (Non-payment, Breach of Contract, etc.).
•Incident Details (Invoice number, dates, owed amount, and specific actions taken to resolve).
•Attachments:
•Upload required documents (PDFs, images of contracts/invoices, emails, etc.).
3. Agreement to Terms:
•Users must confirm the accuracy of their report and agree to platform terms:
•Example: “I certify that the information provided is accurate to the best of my knowledge.”
4. Submission Confirmation:
•Users receive an automated email confirming the submission and outlining the next steps.
Initial Review
Steps:
1. System Validation:
•Check for missing fields or attachments.
•Ensure file formats are valid (e.g., PDF, JPEG, PNG).
2. Manual Verification:
•Admin reviews:
•Completeness of submission.
•Validity of attached documents.
•Specificity and coherence of the complaint.
3. Decision to Proceed:
•If incomplete: Notify the submitter to revise and resubmit.
•If complete: Notify the reported company.
Notification to Reported Company
Steps:
1. Generate Notification:
•Admin sends an email to the reported company with:
•Details of the claim.
•Deadline to respond (e.g., 7–14 days).
•Link to dispute or resolve the issue.
2. Tracking Responses:
•Admin tracks whether the reported company:
•Resolves the dispute.
•Submits a rebuttal.
•Fails to respond.
Verification Outcome
Steps:
1. Admin Decision:
•Review evidence from both sides.
•Make a decision to approve, reject, or hold for further clarification.
2. Notification to Both Parties:
•Submitter: Informed whether the claim will be listed or rejected.
•Reported Company: Informed of the outcome and next steps.
3. Update Directory:
•If listed, add company details to the directory with:
•Clear description of the verified issue.
•Status tag (e.g., “Pending,” “Resolved”).
Dispute Resolution After Listing
Steps:
1. Request for Review:
•Reported company submits new evidence or proof of resolution.
•Admin reviews updated submission.
2. Admin Decision:
•If resolved: Mark the listing as “Resolved.”
•If new evidence disproves claim: Remove listing and notify the submitter.
3. Notification:
•Both parties are informed of the updated outcome.
