1. Submission Requirements
When a user submits a “bad actor,” they must provide:
•Company Name: Full legal name of the alleged offender.
•Contact Information: Both for the submitter and the reported company (email, phone, or address).
•Incident Details: A clear description of the issue (e.g., unpaid invoice, amount owed, dates of transactions).
•Supporting Evidence:
•Invoices
•Contracts/agreements
•Correspondence (emails, letters, or messages)
•Proof of attempts to collect payment or resolve the issue.
2. Initial Review
Once a submission is made:
•Automated Checks:
•Ensure required fields are complete.
•Verify that supporting documents are attached.
•Manual Review:
•A team (or admin) reviews the evidence to confirm that:
•The claim is specific and verifiable.
•The supporting documents match the reported incident.
•The submitter’s identity and business legitimacy are verified (e.g., via business registration or industry credentials).
3. Notify the Reported Company
•Notification Email: The reported company is informed about the claim via email or written notice, including:
•Details of the accusation.
•Copies of submitted evidence.
•A deadline to respond (e.g., 7–14 days).
•Response Options:
•Resolve the issue directly with the submitter.
•Submit a rebuttal or dispute with supporting evidence.
•Ignore (but this will result in listing).
4. Verification Outcome
•If the reported company resolves the issue:
The submission is withdrawn or flagged as “resolved” in the system.
•If the company provides valid rebuttal evidence:
A moderator reviews both sides to determine if the claim is valid or should be rejected.
•If the company does not respond:
The claim is approved for listing.
5. Listing the Company
If a claim is verified and unresolved:
•The reported company is added to the directory.
•The listing includes:
•Company name and location.
•Nature of the issue (e.g., “Unpaid Invoice: $2,000”).
•Date of the submission.
•An optional “resolved” tag if the issue is later addressed.
6. Dispute Resolution After Listing
•A reported company can contest its listing by:
•Submitting new evidence.
•Demonstrating that the issue has been resolved.
•Listings can be flagged for “review” and updated if evidence supports resolution.
7. Safeguards
•Transparency: Submitters must confirm all information is truthful under penalty of removal from the platform.
•Neutrality: Admins only approve claims based on evidence, not hearsay.
•Anonymity Option: Submitters can choose whether to display their identity publicly in the listing.
